Office & Showroom
Unit B, 2/F, Hody Commercial Building,
6-6A Hart Avenue, Tsim Sha Tsui,
Kowloon

Learn More
www.coycollection.com
facebook.com/coycollection
instagram.com/coycollection

Reach Us
coy@coycollection.com
+852 96572927

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FAQ

Do you provide International delivery?

 

Items will be shipped to your provided address, so please make sure that it's correct. COY send everything by registered airmail, it must be signed for to be delivered. COY offers free shipping for Hong Kong customers. For other countries, the shipping fee of 1 item is USD30, 2 items is USD20, 3 items or above is USD10. Items will be shipped within 3 days after payment is received via paypal. All items are shipped from Hong Kong via registered mail, and it will take about 10-14 days for your purchase to arrive World Major Cities (dependent upon customs and the postal system sometimes it might take longer). COY pack the shipments very securely in lovely COY bags. COY is grateful to help with the tracing & tracking part if the package is delayed, but won't be responsible for any missing package. If you are requesting other postal service, please convo me before your purchase. Thanks!

 

 

 

 

 

 

 

How to handle tax and duties?

 

All applicable custom fees, taxes and duties are the sole
responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. In rare occasions custom agents may delay delivery of some packages.

 

How do I track my order?

 

COY sends everything by registered airmail, it must be signed for to be delivered. COY is grateful to help with the tracing & tracking part if the package is delayed, but won't be responsible for any missing package.